The customers of the project are both the patients and the consulting doctors. Technical support is to be provided for both groups in the event of problems with the software.
Essentially, the questions are to be formulated via a live chat directly from the applications. In cases where the application itself is no longer available, it must also be possible to call back by telephone and e-mail.
The service staff should be able to carry out the tasks remotely.
Recruit staff. Consider finding supporters in distant time zones.
Organise operations over as long a period as possible, ideally 7/24.
Experience in organizing teams.
Knowledge in the use of live chat systems
Languages: English, Ukrainian, Russian, German